Return Policy

Return Period

• Returns must be shipped within 30 calendar days of receipt.

• Items must be unused, in their original condition, and include all original packaging.

Return Costs

• The customer is responsible for all return shipping costs.

• A shipping method with track & trace is required.

Return Label

• The return label is the customer’s responsibility.

Faulty Item

• Email hello@hoshi-opal.com with your order number and clear photo(s) as proof.

• Report within 5 business days of delivery.

Wrong Item Received

• Email hello@hoshi-opal.com with your order number and photo(s) as proof.

Exchange

• We do not offer exchanges.

Refunds

• Once the return is received and approved, we’ll refund to your original payment method.

• Please allow up to 5 working days for the refund to appear, depending on your bank/provider.

Return Address

• Contact hello@hoshi-opal.com to receive the correct return address.

• Returns must be sent only to the address we provide. Shipments sent elsewhere are invalid and will not qualify for a refund.

Keep proof of return: tracking number + photos of the item and packaging. We may request this to process your return.

Exceptions (Partial Refunds)

Partial refunds may be issued if:

• The product shows obvious signs of use

• The item is not in original condition

• Parts are missing or the item is damaged (not due to our error)

• The return is shipped more than 30 days after delivery

Non-returnable Items

• Gift cards

• Custom or personalized products

• Hygienic items: underwear, swimwear, and opened personal-care products

Disclaimer

By placing an order, you agree to this Return Policy. For any questions, contact hello@hoshi-opal.com.