連絡先情報

Customer Support

Email: hello@hoshi-opal.com
We aim to respond to all inquiries within 1–2 business days. Please include your order number (if applicable) so we can assist you as quickly as possible.

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Common Reasons to Contact Us

• Questions about orders or payments

• Assistance with returns or refunds

• Reporting a faulty or incorrect item

• Product information or availability requests

• General inquiries about shipping or store policies

 

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Operating Hours

Our support team operates during standard business hours:
Monday – Friday | 9:00 AM – 6:00 PM (HKT)
We are closed on weekends and public holidays.

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Response Time

We do our best to reply as soon as possible.
During high-volume periods, responses may take slightly longer, but we always ensure every inquiry receives a personal reply.