プライバシーポリシー

Last updated: November 2025

This Privacy Policy describes how Global One Trade (“we”, “us”, or “our”) collects, uses, and protects the personal information of users who visit or make a purchase through our website.

1. Company Information

Business name: Global One Trade
Registration number: 78573710
Registered address: RM03, 24/F, Ho King Comm Ctr, 2–16 Fayuen St, Mong Kok, Hong Kong
Email: hello@hoshi-opal.com

We are committed to safeguarding your personal data and complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

We collect and process the following types of personal data:

Identification and contact details: name, email address, phone number, shipping and billing address.
Order information: product details, order date, transaction ID, and purchase history.
Payment details: processed securely through Paywhale, our third-party payment provider. We do not store or have access to your full payment card information.
Technical data: IP address, browser type, operating system, device information, and general usage data through cookies or similar technologies.
Communication data: messages sent through contact forms, email, or live chat.

3. How We Collect Data

We collect data directly from you when you:

Place an order on our website
Create an account or sign up for newsletters
Contact us by email or through online forms
Use our website, which automatically collects limited technical and browsing data via cookies

4. Why We Process Data (Purpose and Legal Basis)

We process your data for the following purposes:

To process and deliver your orders (performance of a contract)
To communicate with you about orders, support, or inquiries (legitimate interest)
To comply with legal obligations, such as accounting and fraud prevention
To improve our website functionality and customer experience (legitimate interest)
To send marketing communications (only with your consent, if applicable)

5. Sharing of Personal Data

Your personal data may be shared with:

Payment provider: Paywhale (for secure payment processing)
Shipping partners: for delivery of your order
IT and hosting providers: for website operation and maintenance
Legal authorities: when required by law or for fraud prevention

All third parties are required to handle your information securely and only for the purposes described above.

6. Data Retention

We retain your data only as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal, accounting, or reporting obligations

Once data is no longer needed, it will be securely deleted or anonymized.

7. Your Rights (GDPR)

If you are located in the EU or EEA, you have the following rights regarding your personal data:

Access – request a copy of your data
Rectification – correct inaccurate data
Erasure – request deletion of your data
Restriction – limit how we process your data
Portability – request transfer of your data to another provider
Objection – opt out of certain processing, such as marketing

To exercise these rights, contact hello@hoshi-opal.com.

8. Data Security

We use appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure.

9. Cookies

Our website uses cookies to enhance user experience, remember preferences, and analyze website traffic. You can disable cookies in your browser settings, but some parts of the website may not function properly.

10. International Data Transfers

As our operations are based in Hong Kong, your personal data may be transferred and processed outside your home country. We take reasonable steps to ensure adequate protection under applicable data protection standards.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the new “Last updated” date.

12. Contact

For any questions, data requests, or complaints regarding this Privacy Policy, contact us at:
📧 hello@hoshi-opal.com
🏢 Global One Trade, RM03, 24/F, Ho King Comm Ctr, 2–16 Fayuen St, Mong Kok, Hong Kong